Privacy Policy
Last updated: February 2026
At K-Mikro ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our ISP management software and associated authentication routing services.
Information We Collect
We collect the following explicit data types to ensure reliable runtime environments:
- • Account Information: Name, email address, phone number, and billing parameters provided during platform onboarding.
- • Network Data: Remote IP addresses, interface MAC addresses, and session duration logs required for authenticating core RADIUS traffic layers.
- • Router Credentials: IP endpoints, administration usernames, and access strings of MikroTik routers connected to our cloud instances (stored utilizing industry-standard encryption protocols).
How We Use Your Data
We utilize tracking profiles solely to perform structural maintenance and execute core system capabilities. This scope includes generating network vouchers, processing automatic billing requests for your subscribers, processing user queries via RADIUS engines, and deploying customer technical assistance channels.
We strictly do not sell infrastructure details, profile credentials, or your end-users' localized browsing history packets to ad distribution networks or third-party target entities.
Data Retention
RADIUS accounting data structures (historical operational sessions) are systematically archived for 12 months by default configurations to preserve standard regulatory compliance records required for commercial ISP environments. Operators maintain control and can request total structural account deletions or absolute log clears at any interval by addressing system support vectors.
Third-Party Services
We may route limited operational context components to verified external partner environments only when execution mechanics require explicit validation pipelines:
- » Payment Processors: (e.g., Stripe, PayPal) for processing billing updates and subscriptions securely.
- » SMS Gateways: (e.g., Twilio) for dispatching automated registration OTP codes or invoice notifications.
Data Security Framework
We run structured automation systems to safeguard database operations completely. All interactive API tunnels exchanged between your deployed K-Mikro web nodes and remote MikroTik network boxes are continuously hardened utilizing encrypted private VPN transports or direct TLS cryptographic protocols where matching components are active.